Your Privacy, Our Commitment

At TRUE ARTIS, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• Information submitted through contact or enquiry forms
• Details included in your messages or treatment enquiries
• Website usage and technical information
• IP address, browser type, and device information
• Information collected through cookies and similar technologies

We only seek information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and appointment requests
• Communicate with you about our treatments and services
• Understand your requirements and provide relevant information
• Schedule consultations or appointments
• Improve our website, services, and user experience
• Maintain website security and prevent misuse
• Analyse website traffic and website performance
• Send service-related communications where appropriate
• Meet applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the reason for which it was collected unless permitted by applicable law.

3. Cookies and Similar Technologies

TRUE ARTIS may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and enhance the overall user experience.

Cookies may help us understand information such as:

• Pages visited
• Time spent on the website
• General website usage patterns
• Browser and device information
• Website performance

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Analytics and Third-Party Services

We may use third-party tools and services for purposes such as website analytics, performance monitoring, communication, security, advertising, or other business functions.

These third-party providers may process information in accordance with their own privacy policies and applicable laws.

Where third-party services are used, we encourage users to review the respective privacy policies of those providers.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers, technology partners, professional advisers, or other authorised parties where reasonably necessary to operate our website, provide services, communicate with you, maintain security, or comply with legal obligations.

We may also disclose information where required by law, regulation, court order, or a lawful governmental request.

6. Data Security

TRUE ARTIS takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain business records, resolve disputes, comply with legal obligations, or protect our legitimate interests.

When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal and regulatory requirements.

8. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction or updating of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related concern or grievance

To exercise applicable rights or raise a privacy concern, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly seek to collect personal information from children except where permitted and handled in accordance with applicable law.

10. External Links

Our website may contain links to third-party websites, platforms, or services.

TRUE ARTIS is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

11. Changes to This Privacy Policy

TRUE ARTIS may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us: